During a drive failure remediation scenario, which action would NetApp likely recommend first?

During a drive failure remediation scenario, which action would NetApp likely recommend first?

• A. Run Active IQ Config Advisor to collect logs
• B. Open a technical case with NetApp Support
• C. Replace the drive
• D. Reseat and retry

Answer: (B)

When a drive failure is detected, the first step is to escalate to NetApp Support. Opening a technical case brings in qualified engineers who can guide you through the remediation with the right diagnostics, current advisories, and handling procedures, reducing the risk of missteps. Support can request and interpret the correct logs and system information, verify whether the issue is isolated to a single drive or part of a broader problem, and authorize any required actions (such as RMA) before you touch hardware. This collaborative approach ensures you follow the official workflow and receive tailored instructions for your specific system and firmware. While collecting logs and attempting basic checks are valuable, they are typically performed within the context of a case and under guidance from support. Actions like reseating or replacing a drive without confirmation can lead to unnecessary downtime or data-path issues if the problem isn’t a simple failed drive.

When a drive failure is detected, the first step is to escalate to NetApp Support. Opening a technical case brings in qualified engineers who can guide you through the remediation with the right diagnostics, current advisories, and handling procedures, reducing the risk of missteps. Support can request and interpret the correct logs and system information, verify whether the issue is isolated to a single drive or part of a broader problem, and authorize any required actions (such as RMA) before you touch hardware. This collaborative approach ensures you follow the official workflow and receive tailored instructions for your specific system and firmware.

While collecting logs and attempting basic checks are valuable, they are typically performed within the context of a case and under guidance from support. Actions like reseating or replacing a drive without confirmation can lead to unnecessary downtime or data-path issues if the problem isn’t a simple failed drive.