During a base installation, if you encounter a failed drive that cannot be repaired by reseating, which action should you take to collect logs for troubleshooting?

During a base installation, if you encounter a failed drive that cannot be repaired by reseating, which action should you take to collect logs for troubleshooting?

• A. Open a technical case with NetApp Support
• B. Replace the drive
• C. Run Active IQ Config Advisor to collect all logs on the system
• D. Reinstall the OS

Answer: (C)

When a drive fails during base installation and reseating can’t fix it, you need a complete view of the system’s state to troubleshoot effectively. Running Active IQ Config Advisor to collect all logs on the system is the best next step. This tool generates a comprehensive log bundle that includes hardware inventory, configuration details, firmware/drivers, RAID/VD statuses, and event/diagnostic data. With this full snapshot, NetApp Support can diagnose the issue accurately and guide you on the proper remediation. Replacing the drive is a hardware fix, not a log collection action. Reinstalling the OS is unnecessary and could erase useful diagnostic data. Opening a case is important, but you’ll be equipped with the precise logs and context when you share the Config Advisor bundle, speeding up triage.

When a drive fails during base installation and reseating can’t fix it, you need a complete view of the system’s state to troubleshoot effectively. Running Active IQ Config Advisor to collect all logs on the system is the best next step. This tool generates a comprehensive log bundle that includes hardware inventory, configuration details, firmware/drivers, RAID/VD statuses, and event/diagnostic data. With this full snapshot, NetApp Support can diagnose the issue accurately and guide you on the proper remediation.

Replacing the drive is a hardware fix, not a log collection action. Reinstalling the OS is unnecessary and could erase useful diagnostic data. Opening a case is important, but you’ll be equipped with the precise logs and context when you share the Config Advisor bundle, speeding up triage.